Home / Services / Parcel Audit and Claims Recovery
Service
Your carrier invoices likely have errors. Carriers rarely volunteer the credits. We set up automated auditing so every eligible refund and claim is filed and paid, with analytics that show where your spend goes.
Get in touch through the form and we will be in touch personally. You will receive a secure link to connect your carrier account(s), or you can download a carrier invoice and share it with us for the free savings analysis. Within 72 hours, you get a free, no-obligation savings opportunity report. Keep your carriers. Nothing changes in how you ship.
Free, no obligation.
Address corrections billed in error. Residential surcharges on commercial addresses. Weight and DIM weight errors. Surcharges that should not apply. Contract discounts missing from the invoice. Duplicate charges. Voided labels that were still billed. Small errors, compounded across thousands of shipments.
Many shippers only ever do the filing step. We take on the whole process: detecting eligible claims, gathering the evidence, filing, tracking, and following up on denials. When a carrier needs something only you can provide, like proof of value, we tell you exactly what and help you get it in. Then we confirm the credit actually landed. That follow-up is where the money is, because a claim that stalls in a carrier portal pays nobody. Our guide to why parcel claims get denied covers what goes wrong most often.
Here is the honest version, because most audit pitches skip it: carrier money-back guarantees are suspended on many services right now, including UPS Ground and several others. We file late-delivery claims only where a guarantee is actually active. No chasing refunds that were never coming. See the current guarantee status in our audit guide.
An audit breaks your spend out by accessorial, service mix, and carrier performance, so decisions are based on data instead of gut feel. But the refunds are only half the value. Every audit produces two kinds of findings.
These are the billing mistakes above. We file them, track them, and confirm the credits land.
Some findings are not carrier mistakes at all. They are patterns on your side that keep repeating. Address corrections from bad address data are the classic example. Instead of disputing them one by one forever, you add address validation at checkout and stop the fees at the source. The refund is the one-time win. Fixing the root cause is the lasting one.
Your audit results are a map of what to fix, not just a list of what to dispute. Our parcel audit guide walks through the full picture.
You fill out the form and a person gets in touch, not an autoresponder. We learn your company and your shipping profile: what you ship, how much, with whom, and where it hurts.
You will receive a secure link to connect your carrier account(s), or you can download a carrier invoice and share it with us. The audit runs in the background from your existing carrier accounts and invoices. Nothing changes in how your team ships.
No obligation. It shows what an audit would recover and where the patterns are, so you can decide with numbers.
Refund filing and claims run continuously against every eligible shipment and invoice line, configured around your shipping profile. Manual review cannot do this at volume. Automation checks all of it, on time.
New shipments create new errors every day, so this is not a one-time cleanup. You see what was charged, what was refunded, and why, and you can confirm every credit on your own carrier account. Then we sit down with you and talk through what the data means.
Software alone files claims. A dashboard alone sits unopened. You get both sides: a practitioner who has worked on the shipper, carrier, and software sides of parcel for more than two decades and learns your business, backed by automation that checks every shipment. We build the solution around your profile instead of selling you a one-size plan.
UPS, FedEx, and USPS, and other carriers too. If you are still comparing the two biggest options, our UPS vs USPS guide breaks down where each one wins.
You see what was charged, what was refunded, and why. Confirm every credit on your own carrier account. No black box.
If your audit keeps finding the same overcharges, the problem may not be billing errors. It may be the contract itself: thin discounts, high minimums, surcharge terms that favor the carrier. When that is the case, we help there too. Read our parcel contract negotiation playbook to see what is actually negotiable.
Carriers only accept claims and disputes inside set windows. Some are measured in weeks. Every day you wait, older errors age out, and that money is gone for good. See the deadlines table in our audit guide for the windows that matter most, and confirm the current terms with your carrier before you file, because carriers change them.
Three things. Billing errors: charges that should never have been billed, like address corrections in error, residential surcharges on commercial addresses, DIM weight mistakes, surcharges that do not apply, missing contract discounts, duplicates, and voided labels still billed. Lost and damaged claims, handled for you. And late-delivery refunds, but only where a service guarantee is active, which is fewer services than most audit pitches admit.
Only where a money-back guarantee is currently active, and guarantees are suspended on many services, including UPS and FedEx Ground. We file where the guarantee applies and tell you plainly where it does not. See the current guarantee status in our audit guide, which we keep updated as carriers change their terms.
UPS, FedEx, and USPS, plus other carriers. Coverage follows your shipping profile, not a published list: tell us who you ship with and we will tell you what we can audit.
A conversation about your company and your shipping profile. Then you will receive a secure link to connect your carrier account(s), or you can download a carrier invoice and share it with us. That is the whole onboarding. Be wary of any provider that asks for much more before it has shown you anything.
No. Auditing runs in the background from your existing carrier accounts and invoices. You keep your carriers, your rates, and your process.
We do. We detect eligible claims, gather the evidence, file, track, and follow up on denials. If the carrier needs something only you can provide, such as proof of value, we tell you what and help you submit it. Many shippers only ever handle the filing step themselves, and claims often stall there. See why parcel claims get denied for what breaks most often.
Doing it yourself works at low volume. Once volume grows, manual review breaks: you miss subtle errors, claims miss their filing windows, and the workload outgrows whoever is doing it. Automation checks every shipment and every invoice line, files on time, and follows up on denials. Our audit guide compares all five options honestly, including the cases where DIY is still the right call.
Fill out the form and we will be in touch with a secure link to connect your carrier account(s), or you can download a carrier invoice and share it with us. Within 72 hours, see what you are owed and where the patterns are. Free, no obligation. No carrier switch needed.